Sprint -- Part Deux
I may be the last person on Earth to own a camera phone. I have already taken a picture of my hand by accident. I do not read manuals. Maybe I will figure out how to post the photo of my hand here. Then everyone can admire it for its artistic merit.
I had to call Sprint to activate the phone. I chose option 2 because I am an existing customer. I was tempted to press 3 which is the option for dead customers, but I was not in the mood for games. I talked to one person in every department. I enjoyed the diversity of their unhelpfulness.
Unhelpful Employee #1: At the risk of sounding xenophobic, I could not understand a single word out of this woman's mouth. I really tried. I spoke really loudly to her thinking that would help. No luck. She did not speak English any more clearly. I am certain that she called me a stupid American when she transfered me to Customer Care.
Unhelpful Employee #2: At the risk of sounding homophobic, I could not figure out if I was speaking to a man or a woman. We tried to forward my text messages to my email address with no luck. Finally, he/she suggested that I forward the messages to a third party, turn on my new phone, and then request that the third party forward my text messages back to me. This would have been a good idea, except for the fact that I will be using these highly sensitive text messages in my upcoming court case and would die of humiliation if anyone other than a judge read these messages. I am certain that he/she called me a stupid heterosexual when he/she transfered me to Tech Support.
Unhelpful Employee #3: At the risk of sounding like an arrogant asshole, I could not tolerate the number of times this man put me on hold. I am not a very important person, but I do not like to hold. After being placed on hold six times, I received another call and kindly asked the man to hold while I took my call. I clicked over and read an email to a friend before clicking back over to Sprint Employee #3. He did not seem to mind at all and promptly put me on hold again. I am certain that he called me a self-important asshole when we hung up.
After this process, I couldn't make or receive any calls for 2-4 hours. I wish he had told me that before we started the process. I would have waited until I was about to go to sleep.